Total Quality Management (TQM) – Introduction to Management (ITM)

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TQMTotal Quality Management (TQM)
Principles of Management (POM)
Third Semester | Second year
BSc.CSIT | Tribhuvan University (TU)

Total Quality Management (TQM)
Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in organizations, particularly businesses. TQM is a comprehensive system approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers.

Advantages of Total Quality Management (TQM)

  • It makes the organization/company focus clearly on the needs of its market. This is essential for a organization/company to survive in the competitive market.
  • It helps in achieving a top quality performance in all areas, not only in the final product or service quality. In fact, achieving top quality performance in all areas reflects substantially on the final product or service quality, since quality is a continuous chain.
  • It assists in implementing the simple procedures necessary for the achievement of quality performance.
  • It helps, critically and continuously, in examining all processes to remove non-productive activities and waste.
  • It determines the required improvements and develops a measure of performance.
  • It provides full, detailed understanding of the competition and develops an effective competitive strategy.
  • It develops the team approach to problem solving.
  • It develops good procedures for communication and recognition of outstanding work.
  • It reviews continuously the processes to develop the strategy of never ending improvement
  • Management objectives, such as customer satisfaction, meeting specifications, larger market share, higher productivity, zero defects, increase in sale and decrease in costs, can be achieved by embodying TQM ethics in all aspects of the organization.
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